Policy
Cancellation Policy
Please review the cancellation and refund terms before confirming your booking.
CP
Cancellation & Refund Rules
| Cancellation Window | Refund Amount | Timeline |
|---|---|---|
| 72+ hours before check-in | Full refund (minus CrazyOtels service fee) | 10–12 working days |
| 24–72 hours before check-in | 50% of booking amount (hotel-dependent) | 10–12 working days |
| Less than 24 hours | No refund — 100% cancellation charge | N/A |
| No-Show | No refund | N/A |
- 72+ Hours Before Check-in: Full refund after deducting a small CrazyOtels service fee. Refund processed within 10–12 working days.
- 24–72 Hours Before Check-in: 50% of the booking amount will be charged as a cancellation fee. Balance will be refunded. Actual charges may vary by hotel.
- Less Than 24 Hours Before Check-in: 100% of the booking amount is charged. No refund is applicable.
- No-Show Policy: Failure to check in on the scheduled date without prior notice is treated as a No-Show. No refund will be provided.
- Peak / Festival Periods: No refunds during long weekends, festival seasons, or high-demand special dates — regardless of the cancellation window.
- Hotel-Specific Overrides: Certain hotels may have their own cancellation terms which override the above standard policy. These will be clearly displayed during the booking process.
By confirming your booking on CrazyOtels, you agree to the cancellation terms displayed at checkout.
Need to Cancel?
To initiate a cancellation, contact us as early as possible for the best possible refund outcome.