Refund & Cancellation Policy
Please read this policy carefully before booking any hotel through CrazyOtels.
General Policy
At CrazyOtels, we aim to provide a smooth and transparent booking experience. However, cancellations and refunds are subject to the specific hotel's policies and the booking conditions selected at the time of reservation.
Cancellation by Customer
Cancellation terms vary by hotel, room type, and offer. The following general categories apply:
| Cancellation Type | Condition | Refund |
|---|---|---|
| Free Cancellation | Cancelled before the specified deadline | Full refund |
| Partial Refund | Cancelled within limited time before check-in | Partial refund as per hotel policy |
| Non-Refundable | Non-refundable bookings or last-minute | No refund |
| No Show | Guest does not check in | No refund |
Cancellation by Hotel
In rare circumstances, hotels may cancel bookings due to overbooking, maintenance closures, or other unforeseen situations. In such cases, CrazyOtels will assist by:
- Providing an alternative hotel of similar or higher category (subject to availability)
- Or issuing a full refund to your original payment method
Refund Process
Approved refunds are processed through the original payment method used at booking:
- UPI / Net Banking / Credit or Debit Card payments via Razorpay
- Wallet credits where applicable
Refunds are typically processed within 3–7 business days after approval, depending on your bank or payment provider. CrazyOtels is not responsible for delays on the payment provider's end.
Non-Refundable Cases
No refund will be issued in the following circumstances:
- Bookings marked as non-refundable at the time of purchase
- Special discounted, flash sale, or promotional offers
- Late cancellations past the deadline or no-show cases
- Service charges, convenience fees, and platform fees
Modification Policy
Changes to booking dates, room types, or guest count are subject to hotel availability and may involve additional charges. Please contact our support team at least 48 hours before check-in for any modification requests. Modifications are not guaranteed and depend entirely on the hotel's policy.
Payment Gateway & Processing
All payments are securely processed through Razorpay, a RBI-compliant payment gateway. CrazyOtels does not store any card or banking credentials on our servers. Any delays caused by banks, payment processors, or technical outages are outside our control.
Contact for Refunds
To initiate a cancellation or refund request, please contact us immediately: