Privacy Policy

Introduction

At CrazyOtels (crazyotels.com), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our website and services.

Information We Collect

We may collect the following personal information:

• Full name and contact details (phone, email)
• Booking details — hotel, city, check-in/check-out dates
• Payment-related details (processed securely via Razorpay)
• Messages or enquiries submitted through our platform

We may also collect non-personal data such as device information, IP address, browser type, and usage analytics to improve our services.

How We Use Your Information

• To process and confirm hotel bookings
• To send booking notifications via email, SMS, or WhatsApp
• To provide timely customer support
• To improve website performance and user experience
• To send important updates related to your reservations

Data Protection

We implement industry-standard security measures to protect your data. Only authorized personnel can access your information. We do not sell or rent your personal information to any third parties.

Sharing of Information

We share your data only in the following limited circumstances:

• With hotel partners solely for booking confirmation purposes
• With payment gateway providers (Razorpay) for secure transactions
• When required by law or court orders

Cookies & Tracking

We use cookies to enhance your experience and analyze website traffic. Cookies help us remember your preferences and improve navigation. You can disable cookies in your browser settings, though some features may not work properly as a result.

Third-Party Services

Our website may contain links to third-party websites or services (e.g., payment gateways, maps). We are not responsible for their privacy practices or content. We encourage you to review the privacy policies of any external sites you visit.

WhatsApp & Communication

If you contact us via WhatsApp, phone, or email, you voluntarily share your contact details. We use this information solely to assist with your booking or enquiry. We do not add you to bulk marketing lists without your consent.

Data Retention

We retain your personal data only for as long as necessary to provide our services or comply with applicable legal obligations. Once data is no longer required, it is securely deleted from our systems.

Your Rights

You have the right to:

• Access the personal data we hold about you
• Request corrections to inaccurate data
• Request deletion of your data (subject to legal requirements)
• Withdraw consent for marketing communications at any time

Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. All changes will be published on this page with an updated revision date.